Eve Annunziato

The Most Magical Place On Earth April 6, 2008

Filed under: Just thinking... — Eve Annunziato @ 3:29 am

They constantly strive for extreme excellence; beauty, adventure and they do it with heart and with soul. It’s a place where you’re led to believe that family, and most importantly children, come first. All kids are addressed as prince and princess and every single person is treated like royalty. The more than 40-thousand employees appear to be courteous, helpful, delightful and cheerful and are trained to treat each person with respect and dignity. Workers are taught to answer every person’s question, related or unrelated, and if they don’t have one they’ll happily find it. The streets are clean and everything is orderly, neat and tidy. One proud insider told me that, “All of the team members are taught that every employee is a custodian and that there’s no such thing as, ‘it’s not my job.’ Here guests are most important and it’s a pleasure to work for this organization.” A sentiment echoed all throughout this place. Even the rule signs are polite, and a bit apologetic, such as, “Please Don’t Smoke Here, We Are So Sorry for Any Inconvenience That We May Have Caused.” After all, it’s the place where dreams really do come true!

Why else would 16 million people a year visit the over 30,000 acres (the size of San Francisco) destination? Why else would an average family of four spend up to $476.00 per day for park hopper tickets? Why else would folks spend hard earned money for the airfare, lodging, costly food, and trinkets, without complaining? Disney World, one of the world’s most popular tourist attractions, is a top-rated, first class, well organized, and well managed operation. Recently, we met my entire family and stayed in the park for the week and I was able to witness the magical place in action. We visited all four major theme parks, rode killer roller coasters and other rides, visited movie sets with drama and amazing dangerous stunts and explored an African Safari with live giraffes, hippos, elephants, monkeys and other exotic animals up close and personal. We entered the world of outer-space, Star Wars, Indiana Jones, Pirates of the Caribbean, Fantasia, Nemo, The Muppets, and The Lion King. We swam in pools with giant dragon slides, joined thrilling character breakfasts, and watched over one dozen of Disney’s amazing high tech entertaining live stage shows. We had a blast, to say the least, and we’re already mapping out in our heads our next trip in a few years. We have not one complaint and the cost doesn’t compare to the euphoria and joy, the little and BIG kids had, during our Disney experience.

“Our heritage and ideals, our code and standards – the things we live by and teach our children – are preserved or diminished by how freely we exchange ideas and feelings. Animation offers a medium of story telling and visual entertainment, which can bring pleasure and information to people of all ages everywhere in the world. We believed in our idea – a family park where parents and children could have fun- together.” Walt Disney
 
I mention all of this, because the adventure made me ponder a few things. I was just thinking, what if we all adopted the Disney philosophy? In other words, what if we treated all the components of our lives with this über mentality of quality, devotion, dedication and commitment? We would be giving our best to God, our church, our community, our spouse, our children, our friendships and ourselves. What if we approached leadership in this way? We would be giving our best to our employees or employers, our staff, our teammates, our co-workers, our clients and volunteers. We would be accepting nothing less than top quality in all aspects of our lives far greater and more important than theme parks. I’m motivated and challenged to want to reach for excellence rather than accept mediocrity. After all, God gives us his finest, his first fruit and new wineskins. My observation was a much-needed reminder of how I should try to strive to manage all avenues of my spiritual, personal and professional life with excellence.  Just a thought!
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3 Responses to “The Most Magical Place On Earth”

  1. I agree Eve. They have trained their people well. We had a BAD experience somewhere off the Disney property and the waiter did a great job of defusing the situation. I found myself very surprised at how he handled the bad situation that wasn’t his fault. The next morning we had a Disney character breakfast and guess who was the busboy? The waiter from the night before. Disney trains EVERYONE from the top down to the busboy. Great post.

  2. Carolyn Says:

    HI Eve- Glad you had a great time with the family. It is awesome to experience the politeness of the employees at Disneyworld. The whole experience makes you say to yourself, why can’t life really be like this? But we can apply these principles in leadership. It’s truly Biblical – treat others as you would like to be treated. Love your neighbor as yourself. Loved the blog.

  3. Disney is a definite Magical Place. -(Hope you had many magical days)- My day job allows me to be involved in trade shows that are often done on Disney properties. It is truly unbelievable how far ahead of the customer service curve the teaching and leadership they are on Disney Properties.

    Someone said something here to the effect of “Do unto…” and that is exactly the policy at Disney. They will live by the “customer is ALWAYS right rule. The customer is “NUMBER ONE” rule.” And the life lesson here is incredible.

    I recently read a post on In Worship’s Blog on wordpress…

    http://brenttrf.wordpress.com/2008/04/01/are-you-a-consumer/

    He recently did a blog-post on “Are you a consumer.” It really created a tremendous conversation about the relationship between what we take and what we give out. Disney allows you to consume all the positive energy and fun that a positive life should have – in turn you give off all the aura of a positive person – just think about how many times and how long you were smiling while you were there. That is what life should be all about – give and take in a positive program. We should be able to produce great things for people to consume so they can produce great things for other people to consume and so on and so on and so on…

    Benny
    http://www.ya-ttitude.com


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